Support
Last updated:
Something not working as expected? Here are some quick answers. If you can’t find what you need, write to hola@cometalabs.io and we’ll get back to you as soon as we can.
Delete your account
- Open Looka and go to Profile.
- Tap Delete my account.
- Confirm. Your photos, wardrobe and all your looks will be deleted. This can’t be undone.
If you have Looka Pro, deleting your account doesn’t cancel your subscription: cancel it with Apple or Google too (see below).
Cancel your subscription
Looka Pro subscriptions are managed by Apple and Google. You’ll keep Pro until the end of the period you’ve already paid for.
On iPhone:
- Open Settings.
- Tap your name (Apple ID).
- Go to Subscriptions, choose Looka and tap Cancel subscription.
On Android:
- Open Google Play.
- Tap your profile picture → Payments & subscriptions → Subscriptions.
- Choose Looka and tap Cancel subscription.
Refunds are handled by Apple or Google under their policies.
Restore purchases
If you change phones or reinstall the app, sign in with the same email, open the Looka Pro screen and tap Restore purchases. Use the same Apple or Google account you subscribed with.
Quick answers
- I’m not getting the sign-in code. Check your spam or promotions folder and make sure your email is spelled correctly. You can request a new code.
- The try-on doesn’t look like me. Upload photos in good light: a front-facing full-body one and a close-up of your face. You can use up to 4.
- A store link doesn’t work. Some pages can’t be read. Take a screenshot of the garment and upload it as a photo.
- I’ve run out of try-ons. The Free plan includes 3 try-ons a month. They reset every month, or you can go Pro.
- Is the try-on accurate? It’s an AI-generated approximation: it doesn’t guarantee the real size, fit or colour.
Contact
Write to hola@cometalabs.io. If it’s about your account, write from the email you signed up with. To report misuse of the AI, see the use of AI page.